It’s been a long time coming but REI decided to change their return policy from “forever” to one year. As of today (Tuesday, June 4th 2013) those 10 year old pair of Burton Freestyle boots that you’ve been thinking about returning are just gonna stay nasty in your garage.
I know i’ve been “recycling” gear that i was only 99% satisfied with for years. One of the reasons i shop at REI is because of that policy. That policy was like hedging your bet. Or insurance on whatever you bought. It made dealing with those green vested goons worth it. Total bummer they’re pulling the plug on it.
Although now i just need to remind myself after i purchase anything to return it to REI in 364 days.
Read more about it from a journalist here – Seattle Times article